Refund Policy

Tom Clancy’s The Division® 2 – Fan Project

Welcome to Tom Clancy’s The Division® 2 – a community-driven fan site dedicated to celebrating the game world we love. Please remember: this is an independent fan platform, not affiliated with the official creators or publishers. The following Refund Policy explains how refund requests are handled for any digital goods or services available on this site.

🎮 Core Principles

Gaming is about immersion, fun, and fair play. Purchases made on this fan site give immediate access to digital features, which makes traditional refunds rare. However, fairness is important, so specific cases may qualify.

✅ When Refunds May Be Considered

Refunds are only possible under strict conditions such as:

Accidental duplicate payments caused by technical issues.
Failure of delivery – if purchased items, credits, or features never appear in your account due to a verified system error.
Unauthorized use of payment details, confirmed through investigation.

❌ Situations Not Covered

To keep the system fair for everyone, refunds will not be available if:

You changed your mind after purchase.
You dislike features or visuals that function as described.
Access is lost due to personal device problems or poor connection.
Purchased content was used, consumed, or partially activated.
Your account was suspended for breaking community guidelines.

📩 How to Request a Refund

If you believe your case qualifies, follow these steps:

Open the support section on Tom Clancy’s The Division® 2.
Submit your account name and registered email.
Attach proof of payment (screenshot, transaction ID, or receipt).
Explain the issue in detail for faster review.

⚡ Processing & Response

Each request is reviewed individually by the support team. If approved, the refund will be issued through the same payment method used at checkout. Processing times may vary depending on your bank or provider.

🛡️ Protecting the Community

Fraudulent claims or attempts to exploit the refund process may lead to permanent account suspension. This ensures fairness and keeps the community safe for genuine fans.

📢 Fan Site Disclaimer

Tom Clancy’s The Division® 2 is a fan project. It has no official connection to the original developers, publishers, or rights holders of the game. All content and services are provided by fans, for fans, and are not commercial products from the official creators.

🔄 Policy Updates

The Refund Policy may change over time to adapt to community needs or technical updates. The latest version will always be available on this page. By continuing to use the site, visitors accept the most recent terms.

💬 Need Help?

Questions about refunds can be directed to the official support contact listed on Tom Clancy’s The Division® 2. Every case is handled with care, keeping the community spirit of this fan site in mind.